To become a driver with OMW, you must have the following:

• Be 18+ and a UK resident
• A smartphone
• UK driving license and DVLA check code
  See how to get a DVLA check code
• A roadworthy vehicle
  Photographs required
• Proof of address – utility bill or bank statement
  within the last 3 months
• Proof of ‘Right to Work’ in the UK
  Valid UK passport, UK birth certificate, or immigration status share code are accepted
• ‘Hire and Reward’ insurance policy
• ‘Goods in Transit’ insurance policy Optional for cars, mandatory for vans.
  Optional for cars, mandatory for vans.

There are two types of vehicle insurance you will require to be a driver for OMW:

• 1. ‘Hire and Reward’ insurance
  You will be legally required to take this out as it is required when you are carrying items in return for payment.
• 2. ‘Goods in Transit’ Insurance
  This level of insurance is available at a low monthly rate from most vehicle insurance providers.
  • All van drivers will require a minimum cover of £10,000.
  • Self-employed car drivers for us will need a minimum cover of £5,000.
  • OMW will cover the cost of any genuine claim up to £250.
• ‘Public Liability’ Insurance – Optional
  Public Liability Insurance covers you against claims for accidental injury or property damage caused to third parties while you are delivering. Public Liability Insurance is optional, but it may be required for some deliveries. Having it could open up more job opportunities for you.
• Disclosure and Barring Service (DBS) – Optional
  The Disclosure and Barring Service (DBS) is a government agency in the UK that provides criminal record checks. DBS is optional, but it may be required for some deliveries. Having it could open up more job opportunities for you.

‘Goods in Transit’ insurance is cover for the items you are carrying. If they were to be stolen or damaged, ‘Goods in Transit’ insurance would cover this. You need a minimum cover of £5,000 for a car and £10,000 for any larger sized vehicle. You need this in addition to ‘Hire and Reward’ insurance, as this only covers the vehicle and not the items inside it.

We use STRIPE to pay all our drivers. During the onboarding process you will need to create an account in order for us to pay you.

STRIPE is free to set up and requires an existing bank account.

Find out how to set up a STRIPE account here

All OMW drivers choose how much work they want to undertake and, as such, are paid on a job-by-job basis. This means they work as freelancers rather than being employees of OMW, and, as such, will need to complete a tax return in respect of any earnings they receive from work they undertake for OMW. This can be done by registering with HMRC and can be completed online and is the responsibility of each individual driver and not OMW.

There is no requirement for a uniform when working as a driver through OMW. However, presenting a clean and professional appearance always gives a good impression.

Some jobs may require certain items of clothing such as:

• High viz vest
• Steel toe cap boots

These requirements will be noted in the job description in the app.:

There is a bit more to being a delivery driver than simply being able to drive. The job can be a challenging one, and as such, a good range of soft skills, such as good communication, are a must. Communicating in a professional manner is essential, and this includes being able to communicate in a calm manner when faced with any issues.

Please make sure you have the latest version of the app installed. You can check this by viewing the app settings on your phone, or update your phone settings to background app refresh, to make sure your phone automatically downloads the latest version once it is available.

When logging in, please make sure you have input the correct email and password. If you cannot remember your password, reset it and a link to reset your password will be emailed to you. Check your junk email for this email if you do not immediately see it in your inbox.

If you have tried all of the above and are still having problems, then please send us an email to [email protected] with the following information:

• Which phone you have and model e.g., iPhone X
• If you have been able to log in or not
• The app version (located at the bottom of the ‘Account’ section)