Frequently Asked Questions

omwcourier is a platform that connects customers who need courier services with independent drivers. Customers and drivers can negotiate prices directly, allowing for flexibility in the delivery process.

Customers post a delivery request on the platform with details such as the pickup location, drop-off location, and item details. Drivers can then accept the request, and both parties can negotiate the price. Once agreed, the driver completes the delivery, and the payment is processed through the platform.

Drivers on omwcourier are independent contractors who offer courier services. They are not employed by omwcourier but use the platform to connect with customers who need deliveries.

Prices are negotiated directly between the customer and the driver. The platform does not set or control prices, allowing both parties to agree on a fair rate for the service.

omwcourier is currently available in all areas of the United Kingdom. You can check if services are available in your area by entering your location on the platform.

To become a driver on omwcourier, you must create an account and provide the necessary documentation, including proof of identity, a valid driving license, and insurance coverage. Once your profile is approved, you can start accepting delivery requests.

You can use omwcourier to send a wide variety of items, as long as they are legal and comply with our guidelines. Prohibited items include hazardous materials, illegal substances, and items that exceed the driver’s vehicle capacity.

While omwcourier facilitates the connection between drivers and customers, we are not responsible for any damages that occur during delivery. We recommend resolving any disputes directly with the driver, but we may offer assistance at our discretion.

Payments are processed through the omwcourier platform once the delivery is completed. The negotiated price is agreed upon by the customer and the driver before the delivery begins. A service fee may be applied.

Yes, you can cancel a delivery request before the driver starts the job. Refunds may be available depending on the stage of the delivery, in accordance with our cancellation policy.

If a driver fails to show up for a delivery, you can cancel the request and select another driver. Any payments made for that delivery will be refunded according to our policy.

Drivers on omwcourier are required to have their own insurance coverage. However, we recommend customers verify this directly with the driver during the negotiation process.

If you have any issues or questions, you can contact omwcourier's customer support team by sending a mail to [email protected].

In the event of a dispute between the customer and the driver, omwcourier encourages both parties to try to resolve the issue directly. However, if needed, we will step in and attempt to assist in resolving the issue between the customer and the driver.